Gravity Forms Help Scout Add-On V2.2.1

Gravity Forms Help Scout Add-On

Gravity Forms Help Scout Add-On allows to support customers with Help Scout’s simple to use Help Desk platform. By integrating Gravity Forms with Help Scout, you can offer top-notch customer support to your clients. The integration allows you to receive customer inquiries through a support form on your website, and then efficiently manage and filter each submission within Help Scout’s user-friendly help desk system. This way, you can provide exceptional customer service and support.

Gravity Forms Help Scout Add-On : All-in-One Customer Service Platform

Providing excellent customer service can be challenging. However, with the widely-used Help Scout customer service platform, you can support both your customers and team members to ensure satisfaction for all.

Gravity Forms Help Scout Addon Features:

• Seamless Integration
  Create customer support tickets directly in Help Scout with the Gravity Forms Help Scout Add-On, automatically assigning them to a specific mailbox and team member when a form is submitted.
• Assign To Mailbox
  Automatically assign a new ticket to a specific mailbox in Help Scout.
• Assign To User
  Automatically assign a ticket to a specific user in Help Scout.
• Customize Ticket Content
  Define and customize the content used to create each ticket using merge tags.
• Conditional Logic
  The Help Scout Add-On integrates with Gravity Forms conditional logic feature, allowing you to set conditions for form submissions. This means that you have the ability to only create a Help Scout ticket if the conditions are met, giving you greater control over the data that is added to your workflows.
• Update Customer Information
  Update customer information in the customer’s Help Scout profile when a form is submitted.